Questions about our privacy policy?
Email: hello@mygreen.fund CC mygreenfund@gmail.com
Welcome to the websites, mobile applications, or widgets (as the case may be) operated by MyGreen.FUND (Private) Limited. (including its subsidiaries, affiliates, agents, and service providers, collectively, “MyGreen.FUND”, “we”, “us”, or “our”). MyGreen.FUND provides (a) a platform through its website at www.mygreen.fund and attendant mobile applications (collectively, with any new features and applications) and related services (collectively the “MyGreen.FUND Services”).
This Privacy Policy (the “Policy”) describes and governs how we collect, use, share and protect information collected in the context of our Services. Before you use or submit any information through or in connection with the Services, please review this Policy carefully. By using any part of the Services, you acknowledge the collection, use, and disclosure of your information as outlined in this Policy. To the extent allowed by law, the English version of this Policy is binding and other translations are for convenience only.
INFORMATION WE COLLECT
As further described below, when you use or otherwise access the Services, we collect information in multiple ways, including when you provide information directly to us, and when we passively collect information from your browser or device (e.g., by logging how you interact with our Services).
A. Information That You Provide Directly to Us:
I. Registration information:
When you register for our Services or open an account, we collect your email address and login details, your country, your phone number (for purposes of multi-factor authentication and to provide you with important messages), and any information you choose to provide us (such as a profile picture).
II. Creation of a green fundraiser:
When you create a green fundraiser, we collect the information you choose to provide us concerning your green fundraiser and we display it through our platform. For example, you can provide a green fundraiser title, choose a green fundraiser category, upload images and describe your green fundraiser goal(s). By providing information in a green fundraiser, you consent to our collection, storage, and use of your data. If you upload personal data related to third parties, you acknowledge and agree that you have the authority of the relevant third parties for us to access and use the relevant data and that you have notified the third parties and informed them of how their information is collected and used by MyGreen.FUND to provide the Services. We reserve the right to identify you as the person who has made the referral in any messages that are sent to them.
Our payment processors also collect and maintain information related to your withdrawal of funds from any green fundraiser.
III. Setting up withdrawals:
When you are the beneficiary (or the recipient of funds from a green fundraiser), we collect your contact details (such as name and email address), country, your phone number (for purposes of multi-factor authentication and to send you important messages) and any information you choose to provide us.
Our payment processors collect your bank details as well as other information necessary to set up the withdrawals.
IV. Donation information:
When you donate to a green fundraiser, we collect your contact details (such as name and email address), country, and any information you choose to provide us (such as a description of why you have donated).
Our payment processors collect your credit card details and other information necessary to process the donation such as your home address.
V. Public Communications:
You can post comments, leave reviews, and feedback, send thank-you notes, or otherwise communicate with other users. Any content, including such comments, feedback, and notes that you choose to post through are available to the public by default.
Please remember that any information that is disclosed in these areas becomes public information for both us and other users to use and share. Take care not to share personal data unless you intend for that data to become public. Please also be considerate and respectful of others while using the community to share your opinions. We reserve the right but do not have the obligation, to review and monitor such posting or any other content on our Services, and to remove postings or content that may be viewed as inappropriate or offensive to others.
VI. Communications to MyGreen.FUND:
You may contact us via a contact form, email, chat services, or by other means (for example, with questions about our Services, for customer support, or to let us know your ideas for new products or modifications to existing products). You may also choose to respond to surveys that we send out or queries about your green fundraisers. When you do so, we collect the information you choose to provide us, such as your contact details, any images you choose to upload, and the contents and nature of your message.
We would ask that you take care not to send financial information or other sensitive personal data to us through our chat services or other means unless we ask you specifically for that data as part of providing our Service to you. When you provide such information to us directly, you consent to the processing of this data by MyGreen.FUND and/or our service providers. We collect the information listed in this section for the purposes described below in the sections “Our Use of Information Collected” and “Our Disclosure of Information Collected Through the Services”. While you are under no obligation to provide us with such information, should you choose to withhold such information, we may not be able to provide you with some or all of the Services.
VII. Sensitive information:
You can also provide us with information about yourself or third parties that is considered sensitive, such as political opinions, health information, and environmental or religious beliefs. If you post this information in a green fundraiser, you choose to provide such information to be published publicly concerning your green fundraiser, donation, or otherwise.
When you provide such information to us directly, you consent to the processing of this data by MyGreen.FUND and/or its service providers. We collect the information listed in this section for the purposes described below in the sections “Our Use of Information Collected” and “Our Disclosure of Information Collected Through the Services”.
VIII. Biometric information:
We use third-party services for identity verification and fraud prevention purposes. These biometric information services, acting as our processors, may collect a copy of your government-issued ID (i.e., your driver’s licence, or passport) and a scan of the picture on your government-issued ID for identification purposes (“biometric information”) and employ facial recognition technology to verify your identity. These biometric information services provide us with a confirmation as to whether your identity has been validated or not. Except as stated here, MyGreen.FUND does not retain any biometric information, and instead, that information is maintained by the processors performing the services.
By sharing your information with these biometric information services, you consent to the collection, processing, sharing, and storage of your biometric information for identity verification and fraud prevention purposes.
Your biometric information will be used for identity verification and fraud prevention purposes per this Policy. If you do not consent to the collection and use of your biometric information, we will use a copy of your government-issued ID and other information to verify your identity.
Your biometric information will be retained by our processors for as long as necessary for identity verification and fraud prevention and in accordance with applicable law. Please contact us as detailed in the “Contacting MyGreen.FUND” section to the extent you have any questions regarding your biometric information.
IX. Data from Other Services:
MyGreen.FUND may use other third-party services to improve the quality of our own customer database so that we might improve our Services to you. If you would like to opt-out of these efforts, please contact us at the email address or mailing address set forth under “Contacting MyGreen.FUND”.
B. Information That is Passively or Automatically Collected:
I. Device & Usage Information:
When you interact with MyGreen.FUND through the Services, we automatically receive and store certain information from devices that you use to access the Services. This information is collected passively by using various technologies and includes the type of internet browser or mobile device you use, any website from which you have come to the Services, your operating system, and location data through an IP address that identifies the city and region where you logged into the Platform or your precise geo-location if you have permitted your mobile device to provide that information to us. MyGreen.FUND either stores such information itself or such information is included in databases owned and maintained by MyGreen.FUND, and/or its agents or service providers.
II. Location Information:
When you use the Services to organise a green fundraiser, the Services request that you provide your city or town, and state or region of residence. Please keep in mind that other users of the Services can view your city or town, and state or region of residence in connection with the green fundraiser, if it is made available within MyGreen.FUND’s Public Search Directory. We also use your location information as described above.
III. Cookies and Other Electronic Technologies:
When you interact with the Services, we try to make that experience simple and meaningful. When you visit our sites, our web server, third-party business providers, and/or the Social Networking Services integrated into the Service, we use cookies or other electronic technologies (such as web beacons or pixel tags) for various purposes. Cookies are small pieces of information that are issued to your computer or mobile device when you visit a website, or access or use a mobile application. That information regarding your use of the platform is stored and sometimes tracked. Web beacons are transparent image files, which enable the Platform to track website usage information. Unlike cookies, web beacons are not placed on your computers. Pixel tags are tiny graphic images with unique identifiers that track the online movements of our users. Unlike cookies, pixel tags are embedded in web pages. We will refer to the cookies and other technologies identified here collectively as “Cookies” for purposes of this Policy.
OUR USE OF INFORMATION COLLECTED
MyGreen.FUND uses the information collected from the Services in a manner that is consistent with this Policy. We use the information that you provide (or otherwise permit the Services to access) for the following purposes:
A. Communicating With You
We use the information we collect to contact you for administrative purposes (e.g., to provide services and information that you request or to respond to comments and questions). For instance, if you contact us by email, we will use the information you provide to answer your question or resolve your problem. In addition, we may call you if you are not responding to the email and your green fundraiser is subject to refunds.
We also use the information we collect to send you communications relating to the Services, such as updates on events, communications relating to products and services offered by us and by third parties, and communications about services we believe will be of interest to you. For example, we can send periodic emails to registered users of the Services relating to their recent interactions with the Services, such as donating to a green fundraiser.
If you are located in Europe, we processing this information as necessary (i) to fulfill our obligations under our contract with you or in order to take steps at your request prior to entering into a contract, or (ii) for our legitimate interest, such as to maintain our relationship with you or to protect you and us against fraud.
B. Mobile Services
If you access the Services through a mobile device and if you have chosen to provide us with your mobile number, or other electronic means to your mobile device, you agree that we can communicate with you regarding your MyGreen.FUND account by SMS, MMS, and text message. Further, when setting up your MyGreen.FUND account, if you click “Send code” by “Text Message”, you agree to receive automated text messages related to your account from or on behalf of MyGreen.FUND at the phone number provided. You can reply STOP to such text messages to cancel. Message frequency will vary. Message and data rates may apply. In the event you change or deactivate your mobile telephone number, you agree to promptly update your MyGreen.FUND account information to ensure that your messages are not misdirected. Please note that your wireless service provider’s standard charges, data rates, and other fees may apply where you access the Services through a mobile device. In addition, downloading, installing, or using certain Services on a mobile device may be prohibited or restricted by your service provider, and not all Services may work with all providers or devices.
If you are located in Europe, we process this information as necessary (i) to fulfill our obligations under our contract with you or in order to take steps at your request prior to entering into a contract, or (ii) for our legitimate interest, such as to maintain our relationship with you or to protect you and us against fraud.
C. Providing the Services
We use the information we collect to operate, maintain, and provide our Services such as enabling access to the platform, customer support, or complete transactions.
If you are located in Europe, we process this information as necessary (i) to fulfill our obligations under our contract with you or in order to take steps at your request prior to entering into a contract, or (ii) for our legitimate interest, such as to maintain our relationship with you or to protect you and us against fraud.
D. Security and Fraud Prevention
We use the information we collect to secure our Services and to verify identity, prevent fraud, and continually improve these aspects of our Services. This includes our request for your (mobile) telephone number to conduct multi-factor authentication when you create an account and/or at the time you set up withdrawals as a beneficiary.
If you are located in Europe, we process this information as necessary for our legitimate interest in maintaining the security of our systems, protecting our business, and/or protecting you and us against fraud.
E. Analytics, Research, and Product Development
We use the information we collect to analyse data usage trends and preferences in order to improve the accuracy, effectiveness, security, usability, or popularity of our Services. We further use data in connection with our research on our customer demographics, interests, and behaviour.
If you are located in Europe, we process this information (i) to fulfill our obligations under our contract with you or in order to take steps at your request prior to entering into a contract, or (ii) for our legitimate interest to monitor and improve our Services and your experience on the platform or to maintain our relationship with you; or (iii) to protect our business or protect you and us against fraud.
F. Customisation
We use the information we collect, such as device identifiers, to learn how users interact with our Services in order to personalise the content of our Services, such as customising the language and green fundraisers on our homepage based on your location.
If you are located in Europe, we process this information (i) to fulfill our obligations under our contract with you or in order to take steps at your request prior to entering into a contract; or (ii) for our legitimate interest to monitor and improve your experience on the Platform.
G. Legal
We use the information we collect to defend our legal rights, comply with national, state, local, federal, regional, or international laws, and to enforce our Terms of Service and this Policy.
If you are located in Europe, we process information to comply with legal obligations.
OUR DISCLOSURE OF INFORMATION COLLECTED THROUGH THE SERVICES
There are certain circumstances in which we share information collected through the Services with certain third parties without further notice to you, as set forth below.
A. Business Transfers:
As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganisation, dissolution, similar event, or steps taken in anticipation of such events (e.g., due diligence in a transaction), user information may be part of the transferred assets.
B. Affiliates and Subsidiaries:
We share your personal information among the MyGreen.FUND entities, including our affiliates and subsidiaries, in order to provide our Services including: hosting, marketing, and publicising green fundraisers; providing you with customer support; administering funds in connection with green fundraisers; authenticating donors; sending you communications; and conducting the other activities described in this Policy.
C. Agents, Consultants, Vendors, and Related Third Parties:
MyGreen.FUND contracts with other companies to perform certain business-related functions on MyGreen.FUND’s behalf, and we provide access to or share your information with these companies so they can perform services for us. Examples of such functions include marketing, mailing information, data storage, security, identity verification, fraud prevention, payment processing, legal services, and maintaining databases. We limit the personal information provided to these service providers and entities to that which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such information.
D. Third Parties that Partner with Us or Offer Services You Choose to Link
MyGreen.FUND shares personal information with third parties that partner with us on various initiatives and/or that offer services you choose to link to your MyGreen.FUND green fundraiser or that are linked to a MyGreen.FUND green fundraiser to which you may donate. Examples of this are Social Networking Services and their integrated social media tools or “plug-ins”. When MyGreen.FUND shares personal information with third parties, we require those third parties to handle the information in accordance with relevant laws. When you link to or interact directly with third-party companies (or you donate to MyGreen.FUND green fundraisers that are linked), their use of your personal information and your use of their features are governed by the privacy notices of those companies. We encourage you to carefully read their privacy notices.
E. Legal Requirements:
MyGreen.FUND can access, disclose, transfer and preserve your information when we have a good faith belief that doing so is necessary to: (i) comply with the law including with subpoenas, search warrants, court orders, and other legal processes; and respond to inquiries or requests from government, regulatory, law enforcement, public authorities, or content protection organisations; (ii) protect and defend the legal rights, privacy, safety or property of MyGreen.FUND, its affiliates, subsidiaries, employees, agents, contractors, or its users; (iii) permit us to pursue available remedies, commence, participate in, or defend litigation, or limit the damages we may sustain; or (iv) enforce this Policy or any applicable Terms of Service.
F. Organisers and beneficiaries of green fundraisers:
We share your information with organisers and, if not the same, the beneficiaries of the green fundraiser. For example, if you donate, invest or lend to a green fundraiser, we share your name, email address, and donation information you’ve provided in connection with your donation with the organiser or beneficiary, who may contact you. For example, if an individual starts a green fundraiser and you donate to that green fundraiser, then if the information is requested, (i) the capital seeker or organisation can receive information about both the organiser, if not the same, and donors, investors or lenders, and (ii) organiser can receive donor, investor or lender information. In the same scenario, the beneficiary may communicate with you about your donation and/or may rely on your information in order to comply with its legal and auditing requirements.
G. Your Consent
In certain situations, we may share your information in the event that you consent to the sharing of your information. For example, we may partner with third-party organisations to arrange for specific green fundraisers. If you consent to our providing your contact information to a specific partner, we share, with the partner organisation, your name, email address, and other information you’ve provided in connection with your donation to the specific green fundraiser.
H. Aggregated Data
We aggregate, anonymise, and/or de-identify information collected actively or passively about you so that the information no longer relates to you individually. We then use that data for various lawful purposes, including but not limited to our research on our customer demographics, interests, and behaviour. We also share this information with our affiliates, agents, business partners, research facilities, or other third parties (e.g., Google Analytics).
I. Cookies and Other Electronic Technologies
Information is shared as stated in the section entitled “Cookies and Other Electronic Technologies”.
J. Other Users of Our Services
We provide your information to other users of our Services if you choose to make your information publicly available in a publicly accessible area of the Services, such as in your green fundraiser or in the comments.
VOLUNTEERED INFORMATION
Please be advised that some information that you provide may be publicly accessible, such as information posted in forums or comment sections. We also collect information through forums and communities, surveys and customer support communications, your communication to us of ideas for new products or modifications to existing products, feedback and other solicited or unsolicited submissions (collectively, with publicly-accessible information, “Volunteered Information”). By sending us Volunteered Information, you further (a) agree that we are under no obligation of confidentiality, express or implied, with respect to the Volunteered Information, (b) acknowledge that we may have something similar to the Volunteered Information already under consideration or in development, (c) grant us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide licence to use, modify, prepare derivative works, publish, distribute and sublicense the Volunteered Information, and (d) irrevocably waive, and cause to be waived, against MyGreen.FUND and its users any claims and assertions of any moral rights contained in such Volunteered Information. This Volunteered Information section shall survive any termination of your account or the Services.
CHILDREN
Our Services are not designed for use by individuals under the age of 13 (or 16 for children located in Europe). If you are under the age of 13 (or 16 for children located in Europe), please do not use the Services and/or submit any information through the Services. If you have reason to believe that a child under the age of 13 (or 16 for children located in Europe) has provided personal information to MyGreen.FUND through the Services, please contact us at hello@mygreen.fund and mygreenfund@gmail.com, and we will delete that information from our databases to the extent required by law.
LINKS TO OTHER WEBSITES
This Policy only applies to the Services. The Services can contain links to other websites not operated or controlled by MyGreen.FUND (the “Third-Party Sites”). The policies and procedures we described here do not apply to the Third-Party Sites. The links from the Services do not imply that MyGreen.FUND endorses or has reviewed the Third-Party Sites. We suggest that you contact those sites directly for information on their respective privacy policies.
SECURITY
While no organisation can guarantee perfect security, MyGreen.FUND has implemented and seeks to continuously improve technical and organisational security measures to protect the information provided via the Services from loss, misuse, unauthorised access, disclosure, alteration, or destruction. For example, limiting access to information only to employees and authorised service providers who need to know such information for the purposes described in this Policy.
RETENTION OF YOUR INFORMATION
We retain your information for as long as we deem necessary for the purpose for which that information was collected and for our legitimate business operations; provided, however, that your information is only retained to the extent permitted or required by applicable laws. When we no longer need to retain your information, we will take reasonable steps to remove it from our systems and records and/or take steps to anonymise it so that you can no longer be identified from it per our internal document retention policies.
When determining the retention period for your information, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrolment with our products or services, the impact on the Services we provide to you if we delete some information about you, mandatory retention periods provided by law and the statute of limitations.
CROSS BORDER DATA TRANSFERS
MyGreen.FUND is a global organisation headquartered in Zimbabwe and Ireland, which processes your information on servers in several countries, including the United States and South Africa.
Marketing opt-out
Each marketing communication we send you will contain instructions permitting you to “opt-out” of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us at the email address or postal address set forth under “Contacting MyGreen.FUND”. If you opt-out of receiving marketing communications or other information, we think may interest you, we can still send you emails about your account or any Services you have requested or received from us.
OTHER TERMS
Your access to and use of the Services is subject to MyGreen.FUND’s Terms of Service and such other terms, which may be made available to you in connection with your use of the Services.
CHANGES TO MYGREEN.FUND’S PRIVACY POLICY
MyGreen.FUND reserves the right to update or modify this Policy periodically and at any time. We will notify you of any material updates or changes we make to this Policy. If you disagree with our revisions to the Policy, you can deactivate your account or discontinue the use of our Services. Please review this Policy periodically for any updates or changes to this Policy.
By using our platform and Services after any such update or modification, you acknowledge that you have read and understood the terms of the Policy as updated or modified.
CONTACTING MYGREEN.FUND
Please also feel free to contact us if you have any questions about this Policy or the information practices of the Services.
You can contact us as follows:
Email: hello@mygreen.fund; info@mygreen.fund; mygreenfund@gmail.com
